IDES Notifying Claimants Whose
Information May Have Been Viewed by a Single Individual Due to PUA
System Access Issue
Deloitte to Offer Free Credit Monitoring
to All Claimants Possibly Impacted
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[May 23, 2020]
After working with Deloitte to investigate a glitch in the system it
built for Pandemic Unemployment Assistance (PUA), the Illinois
Department of Employment Security (IDES) announced today
notification will begin to go out to claimants whose information may
have been unintentionally viewed by a single claimant.
The claimant immediately reported the issue within the PUA system.
Computer records confirm that no other individuals viewed claimant
information, which could have included names, social security
numbers, and street addresses associated with PUA claims. Based on
the department’s investigation, it is believed that the claimant
unintentionally viewed the information of a handful of other
claimants and there is no indication that any personal information
was, or will be, improperly used. Out of an abundance of caution,
the Department will notify 32,483 claimants whose information could
have been possibly viewed to ensure full transparency.
The department confirmed this single data issue within the system
over the weekend. Upon learning of the issue, the Department and
Deloitte worked in partnership to quickly correct the issue and
conduct an investigation and analysis. The results confirmed that
only one PUA claimant was able to inadvertently view personal
identifying information of a limited number of other PUA claimants.
Based on these findings, there is no indication that any personal
information was improperly used nor is it likely to happen in the
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Individuals receiving the notice will have the option to enroll in 12 months of
free credit monitoring, a service being offered by Deloitte. A one-year
membership of Experian’s IdentityWorks identity protection service is available
to these claimants, at no cost. More information, including the pre-paid
code for this service, is available in the notice sent to claimants.
Additionally, federal law entitles everyone to one free credit report per year
from each of the three main credit bureaus – Equifax, Experian, and TransUnion.
Those interested in more information about protecting personal information are
encouraged to visit the Illinois Attorney General’s website and the Federal
Trade Commission’s website.
The Department encourages claimants to continue to file for unemployment
benefits through the PUA portal if they are still in need or have not yet done
so already. In its first week, the system has processed nearly 75,000 claims.
PUA provides 100% federally-funded unemployment benefits for individuals who are
unemployed for specified COVID-19-related reasons and are not eligible for the
state’s regular unemployment insurance program, the extended benefit (EB)
program under Illinois law, or the Pandemic Emergency Unemployment Compensation
program (PEUC), including independent contractors and sole-proprietors. Up to 39
weeks’ worth of benefits are potentially available under the program for
COVID-19-related unemployment claims.
Those with questions or in need of assistance with unemployment benefits at this
time are encouraged to visit IDES.Illinois.gov.
[Illinois Office of Communication and